Zendesk integration
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
What your agents can do with Zendesk
12 pre-built Zendesk tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Actions (6)
Update Ticket
Updates a ticket.
Search Tickets
Searches for tickets using Zendesk's search API.
List Tickets
Retrieves a list of tickets.
Get Ticket Info
Retrieves information about a specific ticket.
Delete Ticket
Deletes a ticket.
Create Ticket
Creates a ticket.
Triggers (6)
Ticket Updated (Instant)
Emit new event when a ticket has been updated.
Ticket Solved (Instant)
Emit new event when a ticket has changed to solved status.
Ticket Pending (Instant)
Emit new event when a ticket has changed to pending status.
Ticket Closed (Instant)
Emit new event when a ticket has changed to closed status.
New Ticket Added to View (Instant)
Emit new event when a ticket is added to the specified view.
New Ticket (Instant)
Emit new event when a ticket is created.
Set up Zendesk in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your Zendesk account
In Relevance AI, open Integrations and add Zendesk. You will be sent to Zendesk to sign in and approve access, and the connection is stored against your workspace.
Use Zendesk in an agent
Create a tool, add a Zendesk tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put Zendesk to work in your agents
Connect Zendesk alongside 1,800+ other integrations and let your agents run the busywork.