Zoho Desk integration
Omnichannel customer service software to delight and retain customers.
What your agents can do with Zoho Desk
20 pre-built Zoho Desk tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Actions (11)
Add Ticket Attachment
Attaches a file to a ticket.
Update Ticket
Updates an existing ticket.
Update Contact
Updates details of an existing contact.
Send E-Mail Reply
Sends an email reply.
Search Ticket
Searches for tickets in your help desk.
Find or Create Contact
Finds or create a contact.
Find Contact
Searches for contacts in your help desk portal.
Create Ticket
Creates a ticket in your helpdesk.
Create Contact
Creates a contact in your help desk portal.
Create Account
Creates an account in your help desk portal.
Add Ticket Comment
Adds a comment to a ticket.
Triggers (9)
New Updated Ticket
Emit new event when a ticket is updated.
New Ticket
Emit new event when a new ticket is created.
New Ticket Message
Emit new event when a message ticket is created.
New Ticket Comment
Emit new event when a new ticket comment is created.
New Ticket Attachment
Emit new event when a new ticket attachment is created.
New Contact
Emit new event when a new contact is created.
New Agent
Emit new event when a new agent is created.
New Account
Emit new event when a new account is created.
New Ticket Status Change
Emit new event when a status ticket is changed.
Set up Zoho Desk in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your Zoho Desk account
In Relevance AI, open Integrations and add Zoho Desk. You will be sent to Zoho Desk to sign in and approve access, and the connection is stored against your workspace.
Use Zoho Desk in an agent
Create a tool, add a Zoho Desk tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put Zoho Desk to work in your agents
Connect Zoho Desk alongside 1,800+ other integrations and let your agents run the busywork.